# A Denver plumbing and HVAC company recovers $1.33M in jobs it would have missed

Brothers Plumbing, Heating & Electric lets ServiceTitan's AI Virtual Agent answer calls and texts and book the job. Since November it has recovered $1.33 million in work the shop would have lost. Brothers spent months on this before launch.

Category: Speed to lead
Industry: Home services, HVAC
Difficulty: moderate
Updated: Oct 22, 2026
URL: https://revstackai.co/use-cases/denver-plumbing-hvac-recovers-1-33m-missed-jobs

## Problem

Calls that nobody answered became jobs for another company. Before launch, Brothers spent months rebuilding job types and capacity planning so the agent could book what the shop could actually do.

## How to do this

1. ServiceTitan (no public price, talk to sales)
2. Job types, zones, technician skills, and capacity rules
3. Time to get that data right before launch, as Brothers did

This uses AI to call and text people. Only turn it on where you already have permission to contact them.

## Verdict

Missed calls become booked jobs, after the schedule data is ready.

## Tools

- [ServiceTitan (AI Virtual Agent)](https://www.servicetitan.com/): Answers calls and texts and books the job


## Result

'Since November, we've recovered in revenue over a million dollars' worth of revenue.' $1.33 million recovered and 600+ booked service jobs since November. One month of more than $200,000 recovered.

Vendor source. Reported by [Tyler Frydenlund, lead systems administrator, Brothers Plumbing, Heating & Electric (ServiceTitan)](https://www.servicetitan.com/blog/success-story-brothers-plumbing-ai-virtual-agent).

## Another example

AI Agent Karen handled 1,300+ calls in just over three months, 90%+ resulted in booked jobs, 72% completed without human help, and an estimated $74,000+ in incremental booked revenue since January. Setup took about 20 minutes.

Vendor source. Reported by [Bill Joplin's Air Conditioning and Heating (ServiceTitan press release, June 9, 2026)](https://www.servicetitan.com/press/bill-joplins-air-conditioning-and-heating-books-over-90-of-calls-with-servicetitan-ai-voice-agent).

## Before you start

- ServiceTitan (no public price, talk to sales)
- Job types, zones, technician skills, and capacity rules
- Time to get that data right before launch, as Brothers did