# Holiday Inn Club Vacations books 42% more per day with live AI tips

Holiday Inn Club Vacations, a vacation ownership company, has Cresta show live tips on every call, including confidently assuming the sale. Bookings per day increased 42% and conversion increased 30%, while calls dropped by about 50,000.

Category: Call coaching and QA
Industry: Travel, Hospitality
Difficulty: moderate
Updated: Oct 23, 2026
URL: https://revstackai.co/use-cases/holiday-inn-club-vacations-lifts-bookings-42-with-live-ai-tips

## Problem

Managers could not coach every call on the spot, and call volume was falling.

## How to do this

1. Cresta (no public price, talk to sales)
2. The habits you want every agent to use
3. A way to track bookings per day and conversion rate

## Verdict

Every agent gets the same live tip, and managers coach the moments that matter.

## Tools

- [Cresta](https://cresta.com/): Shows live tips during the call


## Result

42% more bookings per day and a 30% higher conversion rate, while calls dropped by about 50,000

Vendor source. Reported by [Crissa Warner-Graham, Director, Holiday Inn Club Vacations (Cresta)](https://cresta.com/customers/holiday-inn).

## Another example

A 20 to 30% increase in revenue per chat for Residential Sales and a 10 to 20% rise for Retention. New hire ramp time fell by 2 weeks, and the agent manager ratio went from 10 agents per manager to 14.

Vendor source. Reported by [Rich Joos, Retention Manager, Cox (Cresta)](https://cresta.com/customers/cox).

## Before you start

- Cresta (no public price, talk to sales)
- The habits you want every agent to use
- A way to track bookings per day and conversion rate