# An insurance agency gets callers to the right person in 24 seconds

JTR Insurance Agency lets RingCentral's AI Receptionist pick up its 50 daily calls, answer common questions and send each caller to the right person.

Category: Speed to lead
Industry: Insurance
Difficulty: easy
Updated: Oct 20, 2026
URL: https://revstackai.co/use-cases/insurance-agency-routes-callers-in-24-seconds

## Problem

Each of about 50 daily calls was routed by hand, and callers waited up to five minutes to reach someone who could help.

## How to do this

1. AI Receptionist ($49 per month standalone, or $39 per month with RingEX)
2. Your website or FAQ for it to learn from
3. A list of who takes which calls

## Verdict

No caller waits, and your team stops playing operator.

## Tools

- [RingCentral AI Receptionist (AIR)](https://www.ringcentral.com/pricing/ai-receptionist.html): Answers, routes and captures every call


## Result

'Before AIR, callers waited up to five minutes to reach someone who could help them. Now it takes 24 seconds.' RingCentral reports a 91% reduction in routing time and $6,000 in monthly savings.

Vendor source. Reported by [Todd Stanley, JTR Insurance Agency (RingCentral case study)](https://www.ringcentral.com/whyringcentral/casestudies/jtr-insurance.html).

## Before you start

- AI Receptionist ($49 per month standalone, or $39 per month with RingEX)
- Your website or FAQ for it to learn from
- A list of who takes which calls