# Every in-home flooring appointment is recorded, scored and handed to the rehash team

One recording per appointment drives coaching, AI-homeowner training and a structured brief for whoever calls back unsold estimates.

Category: Follow-up
Industry: Flooring
Difficulty: moderate
Updated: Oct 18, 2026
URL: https://revstackai.co/use-cases/recorded-in-home-appointments-feed-rehash

## Problem

A manager could ride along on one appointment a day out of twenty. Rehash reps called unsold homeowners without knowing the objection or the lowest price already offered.

## How AI solves it

Design consultants record the full appointment from a tablet tied to the CRM.

Craft scores it against the company's own methodology.

Reps get two things done well, one to improve, and jump-to-moment replay.

New hires practice on an AI homeowner that varies by personality.

Every unsold appointment produces a summary for inside sales: product and colors, financing, budget, price agreed and the objection, scored hot, warm or cold.

## Verdict

Close rate up 21% company-wide; net sales per lead issued up 22%.

## Tools

- [Craft](https://www.craftflow.com/): AI sales platform for home improvement: in-home recording and coaching, AI agents, rep assignment.

## RevStack prompt

Written by RevStack. This is not the sourced result below.

Inputs:
- Appointment transcript
- Your sales methodology steps
- Products and price discussed

Summarize this unsold in-home appointment for the rehash rep.

Use only the transcript. Do not guess a price.

Transcript: {{transcript}}
Methodology: {{method}}
Products and price: {{products}}

Return: product and colors, financing needed (yes/no/unknown), budget, lowest price offered, the objection that stopped the sale, hot/warm/cold with one reason, and the first sentence for the callback.

Example output, written by RevStack, not a reported result:

Product: waterproof LVP, Driftwood. Financing: yes. Lowest price offered: as stated in transcript. Objection: wants spouse to see samples. Warm: liked the product, timing issue.
Opener: Hi, it's about the Driftwood samples you wanted your husband to see.

## Result

'+21% close rate, company-wide'; '+22% net sales per lead issued'; 150+ design consultants

Vendor case study. Reported by [Jonnathan Rodriguez, Chief Revenue Officer, Express Flooring](https://www.craftflow.com/customers/express-flooring).

## Setup

1. Load your sales methodology as the scorecard
2. Tie recording to the CRM appointment
3. Define the rehash summary fields
4. Check state rules on recording consent