Sales leader, Banks and credit unions

NewCredit union grows loans 2.5x with banking AI in the call center

Heritage Federal Credit Union in Newburgh, Indiana, 16 branches and 65,000 members, used Glia. 2.5x Increase in YOY loans, now at 151%+ of annual target, with 25% less staff. That adds up to a 2.5x increase in loan growth after switching to Glia. Heritage achieved its 2.5x increase in loan growth despite a 25% reduction in its loan team due to attrition. For three years prior to Glia, Heritage hit around 75% of its annual virtual lending goals. In the first year of switching to Glia, Heritage shattered its virtual lending target with 122% of its annual goal and expects to exceed 160% of that goal this year. Heidi fully resolves 45% of interactions without agents.

Uses Glia