Not proven yet

Decagon

Builds a concierge agent for chat, voice, and email, with the workflows written in plain language.

Why it is worth a try. Decagon says its Agent Operating Procedures let CX teams build and refine the agent in plain language, without engineering or vendor bottlenecks.

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Proof

Decagon case study: DuolingoVendor sourceDecagon's Duolingo English Test story says Decagon went live in one month and deflected 80% of chat. The previous vendor deflected about 30% of email and had not shipped chat after a year. Decagon syncs FAQ updates every hour. Ian Riggins, Senior Operations Manager: "With the previous vendor, at least half my week was dedicated to maintaining their system."Read the source

In use

How teams use it

Decagon is an AI concierge that runs on chat, voice, and email.
Source
Agent Operating Procedures let CX teams build and refine the agent in plain language, without engineering or vendor bottlenecks.
Source

Price

In a December 10, 2024 post, Bihan Jiang, Director of Product, says Decagon prices agents per conversation or per resolution, and that most customers choose per conversation. The post does not list a dollar rate.

Pricing source