Not proven yet

Sierra

One AI agent for phone, chat, SMS, and email that answers customers, takes action in your systems, and hands off to a person with a summary.

Why it is worth a try. Sierra pitches it as going beyond customer service to drive revenue growth, and says teams can build agents with or without engineering support.

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Proof

Sierra customer story: RampVendor sourceSierra's Ramp story says that since launching the agent, Ramp has reached a 90% case resolution rate through automation. The story says cardholders can lock or replace a card, and that the agent can ship a physical card. Ben Levick, who leads customer operations and conversational AI products at Ramp, is the named operator on the page.Read the source

In use

How teams use it

One agent across phone, chat, SMS, and email that can take action and hand off with a summary.
Source
Sierra pitches going beyond customer service to drive revenue growth, and building agents with or without engineering support.
Source