Last verified Oct 29, 2026
Google Cloud Agent Assist
Verizon's care team sales are up nearly 40% since the Gemini assistant rollout. The assistant covers a 28,000-person customer service team fed nearly 15,000 internal documents.
See how people use itGoogle's AI helper for call center and chat agents.
Verdict
A fit for a large service team that wants care agents to sell, not only fix problems.
- Pricing
- Paid plan
- Team size
- mid-size teams and large teams
- Industries
- Telecom
What the AI does
- Pulls the answer from your own documents
- Shows it while the agent is on the call
- Suggests the next offer
- Writes the call summary afterward
Good fit if
- You run a large call center or chat team
- Agents need answers from your own documents while they talk
Skip it if
- You do not have an IT or developer team to set it up
- You are one rep looking for something to turn on yourself
Price
Pay per use. Voice starts at $0.03 per call minute and chat at $0.002 per message on the Standard plan, lower with a 1 or 3 year savings plan.
Pricing source
