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Holiday Inn Club Vacations books 42% more per day with live AI tips

Holiday Inn Club Vacations, a vacation ownership company, has Cresta show live tips on every call, including confidently assuming the sale. Bookings per day increased 42% and conversion increased 30%, while calls dropped by about 50,000.

Moderate

TravelHospitality

How to do this

What you need

Steps

Do this first. Find the habits top bookers use, like confidently assuming the sale.

  1. 1

    Have Cresta show those tips to every agent live during the call.

  2. 2

    Coach agents on the moments the tips flag.

  3. 3

    Track bookings per day and conversion rate.

Tools that do this

Markdown version

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